Seller FAQs

Q: Is it possible to remove my property from the auction?

A: Certainly, you can request the removal of your property, but be aware that a fee for withdrawal may apply. We recognise circumstances may arise necessitating property withdrawal, and in such cases, we may consider waiving this fee. However, should a bid exceed your reserve after the auction concludes, and you've chosen the traditional online auction route, you are bound by law to proceed with the property sale.

Q: What measures are in place to authenticate bidders?

A: We conduct thorough identity and anti-money laundering verifications for all potential bidders prior to their participation in bidding. This verification requires bidders to submit identification such as a passport or driver's license, which we cross-check with various databases, including electoral registers and credit agencies.

For a Traditional Online Auction:

Bidders are required to provide their solicitor's details and payment information before bidding. Upon winning, a holding deposit is charged and retained on your behalf (deducting any administrative fees and in accordance with the auction's terms and conditions). This deposit will be credited towards the buyer's obligation to pay the 10% deposit by 12pm on the next working day following the auction's conclusion.

For a Conditional Online Auction:

Bidders must submit their payment information before bidding. Winning bidders are then obligated to pay a reservation fee to the auction agent.

Q: How is my property promoted?

A: We advertise your property across major property platforms, our website, and to our extensive network of buyers, which includes international investors and those purchasing with cash.

Q: When will the deposit from the auction be transferred to me?

A: Following the auction, the holding deposit (specified in the agreement for the particular property, after administrative fees are deducted) will be transferred to you, subject to the terms of the online auction.