For fully managed and rent guarantee services only-
All maintenance issues must be reported through the Street app. The app will guide you through logging the repair, including providing a description of the problem and uploading any relevant photos. This records the issue accurately, prioritises it correctly and keeps you updated on progress. For a genuine emergency outside office hours — such as a serious leak, loss of essential services, or an immediate safety risk — please use our approved emergency contractor details. If the property has its own service contract, such as a boiler plan, please contact that provider directly.

For landlords, reported maintenance requests will be reviewed by the lettings team and, where landlord approval is required, details of the issue and any recommended works or quotations will be sent to you for authorisation before the work is instructed. This helps ensure repairs are properly recorded, costs are transparent and decisions are made promptly.